ENERGY INTELLIGENCE ACCOUNT
1. What is my Energy Intelligence username?
Your username is your business email address
2. How do I reset my Energy Intelligence password?
Click on the Login button in the top right of your screen:
Enter your business email and click on SEND RESET INSTRUCTIONS to receive an email that will take you through the process of updating your password
Please note: If you do not receive your reset email within 2 minutes, please check the ‘Junk’ folder in your email, or the spam filter of your company’s firewall system
For direct assistance with resetting your password contact our Customer Service team:
3. How do I set up my Energy Intelligence account?
For existing corporate subscriptions to Energy Intelligence, please contact Deborah Brown at firstname.lastname@example.org who will help set up your user account and provide access to your subscription products
ENERGY INTELLIGENCE PRODUCTS
4. I cannot access products and services I subscribe to. Who should I contact?
5. How do I access padlocked content?
6. I can’t find my existing subscription content on this new site. Who should I contact?
7. I have a different question. Who should I contact?
For all other website enquiries, please complete the Ask Us form and a member of our Customer Service team will be in touch
ENERGY INTELLIGENCE WEBSITE
8. What’s new about the Energy Intelligence website?
Our new website provides a better user experience – with a customized news feed, enhanced data visualization and interactivity, and mobile responsiveness, making it easier to take Energy Intelligence with you
We’ve also designed the site to be:
ENERGY INTELLIGENCE APP
9. Can I still use the Energy Intelligence app?
You can now use our new responsive website to access your Energy Intelligence content on mobile phones and tablets, so we have temporarily discontinued the legacy app.
The new website gives you mobile access to all our content including research, data, podcasts and videos, which were unavailable on the app. This enhanced functionality gives you the full power of Energy Intelligence on your mobile device.
How to add a shortcut to Energy Intelligence on the home screen of your iPhone or iPad:
How to add a shortcut to Energy Intelligence on the home screen of your Android device:
We’ve developed our new website to meet your needs, and we’d love to hear what you think